Shipping policy
Where we deliver, how long it takes and what it costs.
Last updated 6 October 2026
- Delivery
- Within 7 days of placing the order
- Shipping charges
- Free on all prepaid orders
1. Processing and dispatch
Orders are processed after payment is confirmed. Custom and made-to-measure orders are dispatched on the date given in their written confirmation.
2. Tracking
When your order is dispatched, we send you the courier name and tracking details on the phone number or email address you gave at checkout.
3. Delays and failed delivery
Delivery times are estimates. Courier delays, public holidays and events beyond our control can extend them; we will keep you informed. If a delivery fails because the address was incorrect or nobody was available, we will contact you to arrange redelivery.
4. Damaged parcels
If the parcel looks damaged or tampered with when it arrives, please photograph it and contact us. See the refund and cancellation policy for damaged or incorrect items.
5. Contact
Questions about a delivery? Contact us.