Refund & cancellation policy
What you can return or exchange, for how long, how refunds are paid, and until when an order can be cancelled.
Last updated 6 October 2026
Summary
- Policy
- Returns and exchanges accepted
- Request within
- 7 days of delivery
- Refund mode
- the original payment method (bank account, card or UPI) used for the order
- Refund processed within
- 7 days of approval
- Cancel an order
- until the order is dispatched
- How to request
- WhatsApp, Email or Phone
1. Cancellations
You can cancel an order until the order is dispatched by contacting us through WhatsApp, Email or Phone with your order number. If you have already paid, the full amount is refunded to the original payment method (bank account, card or UPI) used for the order. Once an order is past this point, it can no longer be cancelled, but the return terms below still apply.
We may cancel an order if a product turns out to be unavailable, the delivery address cannot be served, or the order was placed at an incorrect price. In that case we refund the full amount paid.
2. Returns and exchanges
You can request a return or exchange within 7 days of delivery by contacting us through WhatsApp, Email or Phone. Please include your order number and photographs of the item.
To be accepted, an item must be:
- returned in the same condition as it was delivered — unused, unwashed and unaltered;
- with all original tags and labels intact, in its original packaging.
Custom and made-to-measure orders are made for you specifically. Whether they can be returned is set out in the written confirmation you receive before work begins.
3. Damaged, defective or incorrect items
If an item arrives damaged or defective, or is not what you ordered, contact us through WhatsApp, Email or Phone within 24 hours of delivery, with your order number and photographs. Please inspect your order when it arrives. We will arrange a replacement or, if a replacement is not available, a full refund, and you will not be charged for the return shipping.
Other conditions
- Pieces bought under the bundle offer can be returned or exchanged like any other piece. The refund for a returned bundle piece is its share of the bundle price (the bundle price divided equally between its pieces), less the shipping charge below.
- Each order can be returned or exchanged once. A return or exchange is final.
- A shipping charge of ₹100 per returned product is deducted from the refund, and ₹100 per product is charged on exchanges. This does not apply to damaged, defective or incorrect items.
- Reverse pick-up depends on courier availability at your PIN code and is attempted twice. If pick-up is not possible, the item must be sent back to our address at your own cost.
- A refund is not given for an item returned worn, washed, damaged by use, or without its tags.
- Missing-item claims need an unedited video of the parcel being opened.
4. Refunds
Once we receive and inspect a returned item, we will tell you whether the refund is approved. Approved refunds are made to the original payment method (bank account, card or UPI) used for the order within 7 days. Your bank or payment provider may take a few additional days to show the credit.
Contact
For anything about a cancellation, return or refund, contact us.